1. The statutory right of withdrawal
Under Romanian GEO 34/2014 on consumer rights, you may withdraw from a distance contract within 14 days, without giving a reason.
2. The digital-content exception — read before buying
The same ordinance provides that the right of withdrawal is lost for digital content delivered immediately, where both of the following are true:
1. you expressly consented to delivery starting immediately, and 2. you acknowledged that you thereby lose the right of withdrawal.
Because Coins are credited to your account instantly, we ask for that consent explicitly at checkout. If you give it, the purchase cannot be cancelled once the Coins are credited.
If you do not wish to give up that right, do not complete the order — contact us instead and we will find a solution.
3. Cancelling before delivery
If payment has started but the Coins have not yet been credited, the order can be cancelled in full. Contact us as soon as possible with the transaction id.
4. When we refund regardless
We refund in full, whatever the above says, if:
- the Coins were not credited within 24 hours of payment;
- you were charged twice for the same order;
- a technical fault on our side prevented you from using the Coins;
- the payment was made fraudulently from your card (please also notify your bank).
5. How to request a refund
Send a request using the details in the Contact details section, including the account e-mail address and the transaction id.
We reply within 14 days of receiving the request. Refunds are made to the same payment method used for the purchase, at no cost to you.
6. Suspended accounts
Coins remaining in an account suspended for breach of the Terms and Conditions are not refunded.
7. Dispute resolution
If you are not satisfied with our answer, you may contact ANPC — the SAL and SOL pictograms in the site footer link directly to the official dispute resolution routes.